Digital Transformation Projects
Systems, workflows, and e-commerce solutions I helped implement to improve operations, customer communication, and online business performance.
Project: E-commerce Enablement
Topperformance.qa
Led the end-to-end launch of a new automotive e-commerce platform across web and app, driving UX direction, product catalog organization, digitization of 2,000+ SKUs, and backend integration to create a seamless, scalable, and conversion-focused customer experience while creating a new revenue stream for the business.
Project: SAP B1 ERP Implementation
Cross-Functional Project Coordination
Oversaw the implementation of the SAP Business One ERP system across multiple departments, working closely with key stakeholders to map workflows, identify process gaps, and improve operational alignment. My role involved coordinating with corresponding departments, supporting workflow planning, resolving system and data-related issues, and helping ensure the implementation matched business requirements across daily operations.
Project: CRM Implementation
Customer Communication & Workflow Management
Managed the implementation of Respond.io by coordinating communication workflows, defining customer interaction stages, and aligning platform usage with business needs across departments. The project focused on improving workflow visibility, response organization, and the overall efficiency of customer engagement processes.
